Eye
Contact
I suppose I’m old school. I do not like
ordering from a kiosk, I want to speak to someone, to look them in the eye, to
ask them how they’re doing.
I don’t want to put my money in the
cloud with something that’s supposed to be a bank, I want to have a place to go
if I have a problem or a question, a place I can walk into, ask for the
manager, look her in the eye and say, “I need help with this please.”
How old school am I?
A new gas station has opened where we
live. I stopped there to get gas, got out of the car fully expecting to have
three choices, high grade, mid-grade, and poor man’s grade. But oh no, there
weren’t just three choices, there was another choice, I think it’s called E85.
I stared at the pump like an opossum on an eight-lane highway looking at
oncoming traffic with headlights on high-beam. Realizing I was in the wrong
place I got in the car and left and I haven’t been back.
When I was younger we used to call
places where you get gas “service stations.” You could actually get service at
these places. Your oil could be checked, your tire pressure checked, your
windows washed! (no kidding), and your gas pumped for you. Now you get to
check your own tire pressure and if you need air they charge you for it and you
get to put the air in the tires yourself – imagine that, paying for air. We’ve
been conned for sure.
Being old school, a firm handshake and
eye contact are vital statistics, they are components of first impressions. They
are integral to communications, they can communicate trust, doubt, or warning
and suspicion. I have a friend, Jim, who is a general contractor. I knew him as
a contractor before I knew him as a friend; becoming friends was a natural
process based on trust. When I first met him his eye contact and handshake
communicated trust and truth and dependability. In all the years we worked
together Jim never let me down. If he said he was going to do something, he did
it. If there was a problem with work his team did, he took ownership and solved
it. If Jim was on a job and called me and told me about an issue I needed to
address, I didn’t need to go see it for myself, I could trust Jim. I could do
business with Jim on his word and a handshake.
We used to live in an agricultural
region that employed folks who were not born in this country. When I walked
down the streets of our little town and saw one of these folks coming my way I especially
wanted to make eye contact, smile, and say, “Good afternoon.” I wanted these
men and women to know that they were welcome. However, many of them passed me
with heads down and eyes on the sidewalk, as if they were trying to be invisible.
I was ashamed that they would feel unwelcome.
If I was ashamed a few years ago, you can
imagine the shame I have today.
Prior to retirement my office was in a
building that housed several firms, and since my firm was located on the first
floor there was foot traffic outside our doors as folks headed to and from the
elevators. I always tried to speak and make eye contract with the women and men
I passed in the hallway and lobby area. Since this was not Grand Central Station,
I’m not speaking of crowds of people, a crowd might be two or three in our
building, normally it was just me passing one other person.
It bothered me that so many folks were
too busy for a civil return to my, “Good morning,” or “Good afternoon.” Forget
about eye contact.
We have a fair number of walkers in our
community. This is a great place to walk because there is no through traffic. It
amuses me that some walkers are like the agricultural workers I mentioned. They
seem to think that if they don’t make eye contact with me that I won’t see
them. This is especially amusing when I’m walking toward them on the other side
of the narrow street.
When Vickie and I are sitting outside
and walkers pass our home we make it a point to wave, say “Hi,” and jump up and
down to acknowledge folks. (Well, not really jump up and down, but it may come
to that.) Most folks respond, but some do it reluctantly, giving something akin
to a royal wave where the hand barely moves when the king acknowledges the unwashed
masses.
A few mornings ago I approached the deli
counter at our grocery store to purchase some lunch meat, it was early and
there wasn’t much going on, I was the only customer at the counter.
There was a woman bent over a slicing
machine beyond the counter. Without looking up and without making eye
contact she said, “What can I do for you?”
“May I please have a half pound of low
sodium turkey Ma’am?”
“Anything else?” (Still bent over and
not looking up.)
“And a half pound of roast beef please
Ma’am.”
I then stepped away from the deli
counter to pick up some cheese and a baguette on nearby shelves while she retrieved
the meats and sliced them.
As the corner of my eye caught her
moving to the counter to give me my order, I saw that she remained bent over in
her walk, head and eyes still downward. I then realized that she had a physical
condition, and I was reminded of the woman in Luke Chapter 13 who had been bent
over for 18 years. As I silently prayed for her and thanked her for helping me,
two things came to me.
The first was how thankful I was that
the grocery store employed her, many businesses would have passed her by.
The second was that there are people who
would like to make eye contact with us but can’t. Some can’t because of
physical conditions, some, like the agricultural workers mentioned above, won’t
because of social conditions. I could give example after example of this, but
if you think about it long enough, you’ll find your own examples. A question
is, of course, “Am I contributing to the problem or the solution?”
Are we bridging the chasms or deepening
them? Are we building walls or opening doors?
The Word was made flesh (John 1:14) so
that God could make eye contact with us. The Incarnation is God’s great “look
you in the eye” offer of a firm handshake with fallen humanity; His offer to
return us to relationship with Himself and with one another. (We cannot have
one without the other.)
If we claim to know Him, then our
calling is to lift others up, to look them in the eye with the reconciling love
of God in Jesus Christ, to identify with them, to embrace them, to love them,
and to suffer with them.
If the eye is the window of the soul,
then what do our eyes communicate to others?
Violence, hate, rejection, judgment, disdain?
Or compassion, love, care, understanding,
and an offer of relationship?
Let there be no mistake, we must not
walk through life with our eyes diverted from those around us, as if they did
not exist. To do so is not only to reject our identity in God and in Jesus
Christ, it is also to ignore the fact that the Eye of God is watching us.
If we live in eye contact with Jesus, we
will learn to live in eye contact with others.