Coffee Mugs (3)
Our mugs from Alaska were given to us by Letisa. I worked with Letisa during the last seven years of my career in multifamily management. Letisa’s parents lived in Alaska, though they were originally from Harrisonburg, VA. When I think of dear Letisa I think of “family.” I think of her mom, her grandmother, and of her entire extended family. I also think of the entire group of wonderful property managers I had the joy of serving with during those years.
I first met Letisa when she worked for my friend Gloria (more on Gloria in another reflection). The apartment community that Letisa managed for Gloria was being sold to another owner and our company needed to find another job for Letisa so that she could stay with our firm, which valued long-term employees. I had a property on Chamberlayne Avenue in Richmond that needed an assistant manager and so we offered Letisa that position, which she accepted, until another manager’s job opened up.
I was new to the firm, and so I was learning both the company and my portfolio, which consisted of apartment communities in Richmond and Petersburg, VA. One of the vital elements of learning my portfolio was learning about the people who operated each property, from the managers, to leasing agents, to maintenance folks, to grounds keepers and custodians. Every person mattered; everyone was important. I was also learning about my clients, some were individuals and some were financial institutions.
We also brought another employee from Letisa’s property over to our Chamberlayne Ave. community, I’ll call her Jane. Jane had also worked for Gloria for a while and we were committed to keeping her employed; once again, this was a core value with our firm and I really appreciated this and still do as I look back. Our challenge with Jane was that I couldn’t justify her as a full-time employee at just one property, but I could justify her presence at two properties, splitting her hours during each week. Our plan was that once a position opened where she could work at just one location that we’d assign her to that community.
To my surprise, Jane wanted nothing to do with our plan and quit. She was angry that she would have to split her week between two locations and resigned. This isn’t the only time something like this happened during my career, and I’ve never really understood it. In every instance motives were assigned to “management” or to me that simply weren’t valid, we were attempting to keep people employed and because they didn’t like the circumstances, they either resigned or the misunderstandings (let us call them that) led to soured relationships.
One reason these occasions have puzzled me is that there was a time in my own life when my boss did all he could to keep me employed during a corporate layoff. I was with a national homebuilder in the late 70s – early 80s when mortgage rates of 18 – 21% caused a slowdown in residential construction. When he was told that my position was being eliminated, he called the president of our division and went to bat for me, according to what the president later told me he said, “We’ve got to keep Bob employed.”
The result was that I was transferred from a position that I enjoyed, from a boss that I loved working for, to a new environment with new opportunities – not having any idea how close I’d come to unemployment. While I had no idea at the time, the transfer would open doors that led to my career in property management as well as to seminary. An added blessing was that I also enjoyed my new position, had another great boss, learned, was challenged, and had fun.
Perhaps because I’ve never forgotten what my boss Dave did for me when I faced unemployment, I’ve always tried to keep others employed. Another reason is that I deeply believe that we are called to be blessings to others, just as our heavenly Father is a blessing to us. Whether folks appreciate this or not is pretty much irrelevant to me, for we don’t always appreciate the kindness of our Father yet He still sends us refreshing rain and warm sunshine (Matthew 5:43 – 48).
Not long after Letisa came to work for me, I had to replace the manager of her community, she was in over her head and she wouldn’t accept coaching (there are those who do and those who don’t, both in the marketplace and in the church world). I offered Letisa the position but she turned it down. The community in question was in a tough financial situation with many challenges, it had been repossessed by a financial institution which had retained our firm, and we were charged with turning the property around and putting it on a sound footing. The pressure in these situations can be intense – a client’s expectation is weekly improvement – they often don’t care to take the long view.
I’ve never asked Letisa why she turned my offer down the first time, maybe she was uncertain about me, maybe it was the formidable challenge. I then made a bad hire, a really bad hire. This happens, you think you are making a good decision and you aren’t.
The new manager turned out to be a dictator, mistreating employees, contractors, residents. I think she lasted less than two weeks, better to admit your mistakes and protect people than close your eyes to the truth. I’ve made some good hires, bad hires, and mediocre hires over the years, but this hire was likely the worst and the employee’s tenure the shortest of any hire.
I went back to Letisa and asked her, “Well, do you want me to try this again, or do you want the job?” She accepted the manager’s position and did a stellar job.
This led to a vacant assistant manager’s position, and our hire for that position became not only a wonderful manager on my team, but became a life-long friend for Letisa – they are like sisters, quite the duo.
I wrote above than when I see my Alaska mugs and think of Letisa that I think of “family.” I really think of two families, I think of my work family, represented by Letisa and her colleagues, and I think of Letisa’s family. Vickie and I loved (and love) both families. More on this in a future reflection.
Seeing life as a sacrament means seeing Jesus and His grace in all of life, including our vocational life. Every relationship matters. Every person matters. Every day is an opportunity to learn and grow in Jesus and to serve others. The way we treat others matters, for we are the daughters and sons of the Living God. The workplace is sacred just as our gatherings on Sunday are sacred, just as our interactions with neighbors are sacred.
Our loving God comes to us throughout every day, in every way; Jesus is always appearing to us, and hopefully He is touching others through us, whether they realize it or not, whether they sense it or not.
Life is indeed sacramental in Christ.